Job Description
Job Description
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
Our corporate culture, engineering talent, customer-centric approach, and focus upon next generation services help us stand out amongst our peers.
Thrive is on the look-out for individuals who don’t view their weekdays spent at a job , but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
If you’re attracted to a work hard, play hard environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Summary
We are currently seeking a Network Administrator to work within the engineering team to serve our growing client base. Network Administrators have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments.
Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.
Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.
Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.
Primary Responsibilities
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network.
Review of incident post-mortem and providing RFOs both internally and externally as necessary to inform them of resolution
Perform rapid analysis of networking incidents and consistently demonstrate the ability to determine the cause
Ability to handle diverse infrastructure / network environments in a wide cross section of business clients
Develop client standards based on Thrive best practices and document as well as evaluate needs across client base
Troubleshoot and research infrastructure / network level issues and network level issues independently
Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues
Monitor the service desk service board for escalated service cases
Prioritize cases escalated from Network Engineers
Ensure that open service cases are escalated and addressed appropriately from Network Engineers
Follow Thrives’ best practices for escalating cases from Network Engineers
Escalate when necessary senior most engineer for further review / troubleshooting
Work with internal teams to provide consulting to clients on infrastructure / networking best practices
Provide escalated support, mentoring, and technical leadership to other engineers in the department
While working in client environments, identify opportunities for improvement and capture those opportunities in central information system
Identify reoccurring issues that are being dealt with in the support center and develop a plan to resolve via problem management
Constant review of security best practices in relation to client environments to uncover and proactively resolve any potential risks through change management
Work directly with Team Lead to implement designated standards across customer base to improve service delivery
Resolution of incidents related to, but not limited to the following :
Infrastructure / Networking issues including but not limited to : SSLVPN, Site to Site VPN, Access Rules
Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
Secures network system by establishing and enforcing policies and defining and monitoring access
Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades
Monitor network performance and troubleshoot problem areas as needed.
Monitor and test network performance and provide network performance statistics and reports.
Updating network equipment to the latest firmware release
Basic Qualifications
Bachelor’s Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks
6+ years network support experience
Self-motivated, has ability to work independently and in a team environment
Experience designing network architectures inclusive of LAN / WAN networking
Experience troubleshooting network configuration and hardware issues
Knowledge and experience with infrastructure / network technologies
Excellent written and oral communication skills
Ability to articulate technical information and convey to non-technical people
Excellent customer service skills
Ability to follow previously documented process while notifying management of variables that have not been clarified
Is available to work after hours when necessary or for on call rotation if applicable
Must be able to work effectively in a team environment as well as alone
Preferred Qualifications
CompTIA Net +
CCNA
NSE 4
NSE 7
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