Call Center Representative

Job Description

Job Description

Schedule : M-F, 8AM-4PM.

Our Mission

Preparing Our Community to Meet Life’s challenges.

We help everyone who comes to our door with resources for both immediate needs and long-term goals.

Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability .

Come join our team!

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service.

Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc.

We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful.

Most of our employees started in entry level positions and have been promoted throughout their career

JOB DESCRIPTION

POSITION TITLE : Call Center Representative

DEPARTMENT : Energy

FLSA STATUS : Non-exempt

REPORTS TO : Call Center Supervisor

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing responsibility for answering phones in response to customer inquiries, processing fuel authorizations, scheduling appointments.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.

It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Answer phones and respond to customer requests in a timely manner.
• Provide customers with service information.
• Refer customers to appropriate program or departmental staff.
• Place customer fuel orders into system.
• Complete call logs and reports.
• Setting appointments with customers for intake.
• Assist with on-the-job training for new Call Center Representatives.

ADDITIONAL JOB FUNCTIONS

• Make copies, fax and file documentation.
• Create reports on Excel.
• Performs all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education : Must have a high school diploma or GED.

Minimum Years of Experience : One to two (1-2) years office experience.

Demonstrated Skills : Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills.

Must be able to type at least 45-50 wpm. Must be flexible with hours of operation.

ADA COMPLIANCE

Physical Ability : Tasks involve sedentary to light work, involving some reaching, handling, fingering and / or feeling of objects and materials.

Sensory Requirements : Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors : Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals / wildlife, toxic / poisonous agents, violence, disease, or pathogenic substances.