CUSTOMER SVC/CLERK

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading / unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control;

ensure front end cleanliness, maintenance and sanitation

• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws / regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain / maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping : complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till / coupon audits per company standards
• Operate equipment (., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations / guidelines / procedures and programs according to company, local, state, and federal health code regulations;

identify unsafe conditions and notify store management; report any illegal activity

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement / decision making skills
• Friendly, approachable / outgoing demeanor / team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel
21 hours ago