Job Description
Job Description
Salary :
Job Title : Bilingual Call Center Agent
Reports to : Nurse Manager
Job Purpose : The Bilingual Call Center Agent will play a critical role in supporting the Pregnancy Resource Center’s mission by providing compassionate and responsive care to abortion-determined individuals via phone calls, chats, and text messages.
The agent will also manage patient inquiries and assist with appointment scheduling while using patient management software.
This position requires the ability to communicate effectively in both Spanish and English, providing support and resources in a Christ-centered environment.
Key Responsibilities :
- Answer Inbound Communication : Respond to abortion-determined phone calls, chats, and text messages with warmth, empathy, and accurate information.
- Patient Management System : Learn and effectively use the patient management software to document patient interactions, schedule appointments, and follow up as needed.
- Support & Referrals : Provide material resources, support, and referrals to patients based on their individual situations.
- Follow-up Appointments : Ensure that all patient appointments are managed and followed up on according to established policies and procedures.
- Maintain Confidentiality : Handle sensitive patient information in compliance with organizational and legal guidelines.
- Collaboration : Work closely with the Nurse Manager and other staff to ensure a high level of care for each patient.
Qualifications :
- Faith Commitment : A committed Christian who demonstrates a personal relationship with Jesus Christ and desires to share His love with those in distress.
- Bilingual : Fluent in both Spanish and English, with the ability to communicate effectively in both languages.
- Communication Skills : Exhibit excellent organizational and communication skills, with the ability to speak in a commanding yet empathetic tone when needed.
- Empathy & Compassion : A sincere desire to reach out to individuals facing difficult situations with love and understanding.
- Self-Motivation : Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Technological Proficiency : Comfortable learning and using new software systems, particularly patient management software.
- Multitasking : Capable of managing phone, chat, and text communications simultaneously while providing each patient with focused attention.
Preferred Experience :
- Previous experience in a call center or customer service role.
- Experience in crisis intervention or working in a healthcare setting.
Call Center Agent - Spanish/English
As an ambassador to Jesus Christ, the Call Center Scheduler has the responsibility to provide crisis intervention and support for patients experiencing unplanned pregnancies. Answer inbound calls/chats/texts . ...
Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English Remote USA
Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English Remote USABe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English working remotely in the United Sta...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English Remote USA - TTEC
Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English Remote USABe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English working remotely in the United Sta...
Call Center Agent - Remote
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. ...
Remote Outbound Call Center Agent
Responsibilities of Remote Call Center Representative. MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking ...
Licensed Customer Service Representative - Ft. Myers, FL
The Auto Club Group is seeking Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. Participates in a team environment to promote custom...
Call Center Representative
You will promote customer satisfaction by converting incoming customer calls into booked service appointments. You will need to learn the call script in order to sound professional and authentic when speaking with our customers. ...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Sales & Customer Service Associate
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations. Provide outstanding customer service and help e...