Associate Director Process Improvements

When you join Verizon

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world.

We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins.

In crisis and in celebration, we come together lifting up our communities and striving to make an impact to move the world forward.

If you’re fueled by purpose, and powered by persistence, explore a career with us.

Building on our commitment to connect people with quality experiences that give them the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences.

What you'll be doing

The Associate Director will be responsible for process improvements including delivering volume reduction and revenue portfolio of work while driving project execution, realigning roadmaps as needed to mitigate risks and underperforming benefits.

This work will serve as key inputs to demand capacity, the overall financials and will partner closely with Finance on business case development from key intake partners (GTC, CRM, CRO, etc.).

• Delivering volume reduction and revenue portfolio of work valued at over $15M annually while driving project execution and realigning roadmaps as needed to mitigate risks and underperforming benefits.
• Driving upstream communications to highlight those initiatives with long-term strategic impacts that must be cared for in the broader plan.
• Partnering to build roadmaps / prioritize features ensuring annual plans support financial targets.
• Collaborating with Finance and impacted functions to build business case(s) for each initiative.
• Developing a volume reduction pipeline to reduce total minutes of work (MoW) (calls, messages and handle time).
• Advocating and aligning on capital funding priorities providing consistent methodology for benefit sizing / financials.
• Driving project execution.
• Partnering with project teams and GTS to ensure work is prioritized and delivered on time.
• Assisting with stakeholdering, intake approvals, and use case execution to drive work forward.
• Measuring and tracking benefits.
• Developing and delivering presentations in visual platforms such as Google Slides or PowerPoint.
• Leading and guiding employees.
• Ensuring features can be measured with consistent methodologies across the portfolio.

In this hybrid role, you will have a defined work location that includes work from home and assigned office days set by your manager or at a minimum eight days per month, typically equating to two days per week.

What we're looking for

• Bachelor’s degree and / or equivalent industry experience.
• 6+ years of relevant work experience.
• Experience focusing on strategy, operational processes, and the customer experience.
• Demonstrated competency in strategic thinking that results in new ideas that drive the business toward an Omni-channel vision.
• Willingness to travel up to 25% (including International Travel).

Even better if you have one or more of the following :

• Master’s degree preferred.
• Experience guiding others that do not report to you, with proven facilitation, change management, and problem solving experience.
• Ability to drive results at all levels, regardless of reporting structures.
• Proven record of performance and trusted professional credibility.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every even better qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.

C. work location, the compensation range for this position is between $113,000.00 and $228,000.00 annually based on a full-time schedule.

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