Join a reputable company committed to providing exceptional customer service with a personal touch, located in Collegeville, Pennsylvania.
We prioritize building genuine relationships with our customers and ensuring their satisfaction is our top priority. As a Customer Service Representative, you will be an integral part of our team, addressing customer inquiries, resolving issues, and providing support to ensure a positive experience.
If you thrive in a fast-paced environment, enjoy assisting others, and have a passion for delivering top-notch service, then this role is ideal for you.
Join us in creating a welcoming and supportive atmosphere for both our customers and employees. Be part of a team that values teamwork, integrity, and excellence.
The James Organization, Inc / Allstate is waiting for individuals who are eager to make a difference and contribute to our collective success.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Flexible Schedule
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Retirement Plan
Appreciation Lunches
Paid Holidays
Annual Performance Review
Paid Vacation
Responsibilities
Customer Interactions : Engage with customers in a professional and friendly manner to address their inquiries and resolve issues.
Problem Resolution : Assist customers in finding solutions to their problems, providing accurate information and guidance.
Documentation : Maintain accurate records of customer interactions and transactions for reference and follow-up.
Develop insurance quotes.
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Requirement
Customer Focus : Strong dedication to providing exceptional customer service and creating lasting positive experiences.
Problem-Solving Abilities : Proven capacity to address customer issues efficiently and resolve conflicts with empathy and professionalism.
Detail-Oriented : Meticulous attention to detail when documenting customer interactions and ensuring accuracy in all customer-related tasks.
Adaptability : Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities and procedures.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
A Property & Casualty insurance license is required.
Computer Proficiency : Familiarity with basic computer applications and the ability to navigate software programs to fulfill customer service tasks.
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