IT Support Specialist

POSITION SUMMARY

The IT Support Specialist (PTS) resolves incoming user support requests regarding software technologies involved in the FPS PTS program.

RESPONSIBILITIES

• Ensure the company Post Tracking System (PTS) tablets are completely operable at all times.
• Maintain PTS tablets, build, troubleshoot, configure and manage.
• Administer and troubleshoot PTS.
• Troubleshoot network connectivity issues.
• Train users, supervisors and managers on PTS.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree preferred.
• One year of IT Customer Support experience required.
• Ability to obtain a security clearance.
• Ability to test software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Write and / or revises user training manuals and procedures.
• Train users on software and hardware onsite or in classroom
• Technical support experience :
• Microsoft Windows 2008 / 2012 Server
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft Office 365
• Microsoft Windows 7 / 10

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance : Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8 : 00 am to 5 : 00 pm, however some extended or weekend hours may be required.

PHYSICAL REQUIREMENTS

May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills.

Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally.

Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world.

Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world.

Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity.

As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation.

At Constellis, our number one priority is to secure success for our customers.