Service Coordinator
As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner.
This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.
- Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met
- Daily, weekly, and monthly scheduling of all Technicians
- Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
- Quoting repair work to customers and follow-up procedures
- Work with the A / R Department on current Customer status
- Working with the Project Manager on warranty issues
- Other tasks, such as evaluating and ordering office supplies, mail, and reception
- All other duties as assigned
Hours : M-F 8am-5pm
Job Requirements
- Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
- Excellent verbal / written communication skills
- Excellent customer service and phone skills
- Able to understand technical terminology and mechanical processes
- Key2Act (Wennsoft) and MobileTech software experience a plus
- Strong organizational skills
- Ability to multi-task, detail-oriented and have an outgoing / positive attitude
- Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment Benefits :
- Medical
- Medical
- Vision
- Dental
- Company Paid Short and Long-Term Disability
- Company Paid Life Insurance
- 401k with Company Match and Profit-Sharing Plan
- Accident and Critical Illness
- Three weeks of Paid Time Off in your first year of hire
- Paid Holidays
- Wellness Incentives
Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.
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