Senior IT Systems Analyst

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world.

We are looking to hire a key member of our IT team at either our Jacksonville, Florida or Houston, Texas location.

The IT System Analyst position provides comprehensive and progressive level 3 (L3) support of front-end and back-end infrastructure components including but not limited to desktop and server environment (hardware + software), networking local area network (LAN) / wide area network (WAN) - data, voice, video, wireless and conferencing, mobile messaging, file and print services, personal computing management solutions, and other infrastructure technical services.

Key Responsibilities

The key responsibilities of the position include but are not limited to :

• Administer public and private cloud technologies.
• Advanced understanding of networking, including voice traffic management.
• Deliver professional and efficient infrastructure incident management coordination and services.
• Respond to and monitor IT system management technical issues.
• Complete assigned project goals in full and on time.
• Perform relevant IT research and development activities to support emerging technologies.
• Provide follow-up, resolution, and closure of L3 ticket management.

Required Skills

• Minimum of 10 years of relevant work experience in business processes / systems analysis.
• Individuals at this level have broad IT knowledge, ideally with an expert focus in a specific technical / functional IT arena.
• Has business knowledge and experience
• This individual proactively analyzes business and technical processes looking for opportunities to streamline, automate, and improve on day-to-day activities of the users.
• This individual also delivers recommendations for change and improvements to the IT leadership as well as identifies and applies system solutions to business problems as directed by the IT leadership.
• Decisions made by this individual are significant but done with general oversight and approval.
• Experience in migrating and managing Microsoft Azure and Office 365.
• Familiar with networking protocols.
• This individual should understand private cloud and collocated datacenters.
• Knowledge of server virtualization technologies.

Education, Certifications & Licenses

• Bachelor’s degree in Information Systems, or Computer Science Preferred.
• Experience and certifications in lieu of degrees will be acceptable.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.

Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected / pre-approved external staffing agencies.

We do NOT accept unsolicited resumes or candidate referrals from recruiters and / or agencies who are not pre-selected / pre-approved.

Kraton is proud to be an Equal Opportunity Employer.