Service Shop Dispatcher - Mercedes-Benz of Scarborough

Mercedes-Benz of Scarborough is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility.

Our well organized dispatcher will be a team player distributing work to 40 plus technicians. Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.

In addition to competitive pay, we offer our associates the following benefits :

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Some things about the position...

• Tracks shop workload to ensure timely repairs.
• Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time.

Ensures 100% customer satisfaction.

• Tracks technician productivity to ensure fair distribution of work.
• Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
• Checks and monitors progress of repairs throughout the day. Notifies ASM / Managers of potential production problems.
• Maintains communication with ASM's, Management and Technicians regarding job status.
• Provides additional vehicle condition information to the technical staff as needed.
• Properly documents repair order changes.
• Ensures that the flat rate time or other required timekeeping according to the service department and / or manufacturers procedures has been met.
• Conducts all business with sincerity, honesty and genuine concern for customers.
• Books outlines on RO's as the Technician completes the job.
• Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
• Conducts business with sincerity, honesty and genuine concern for customers.
• Tracks of all carryovers ensuring timely completion of vehicle repairs.
• Pre-schedules appointments for all special ordered parts.
• Monitors the status of special order parts on a daily basis.
• Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
• Assists Service Management whenever necessary.

You need...

• Two (2) or more years’ experience as a dispatcher for an automotive dealership / service department preferred
• Previous technician or technical experience a plus!
• Understanding of the service work-flow process
• Proficient at operating a personal computer including Microsoft Office : E-mail, Excel and Word.
• ADP / CDK Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Strong attention to detail.
• Ability to work well in a process driven environment.
• Outstanding communication skills, both verbal and written.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
30+ days ago