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Call Center Specialist

Call Center Specialist

InnovaCare HealthOrlando, FL, US
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Orlando Family Physicians, LLC

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary : To provide excellent customer service in a medical call center environment.

Responsibilities :

Phones efficiently answered and with proper etiquette Obtain 90% target for Inbound and Outbound calls to and from patients Schedules patients in the correct office with the proper physician. Follows the Best Practice Scheduling

  • Phone calls directed to proper area, if applicable Conversations documented in patient medical records Schedules new patients and verifies insurance. Updates Patient information in EMR Collects insurance information and updates personal data in patient EMR file Respects and maintains privacy and dignity of patients to assure client confidentiality at all times Understands and follows the Code of Conduct and HIPPA guidelines

Skills and Specifications

  • Excellent Customer Service Phone Skills
  • High School Graduate
  • 1 year Telemarketing, Call Center or Sales Experience
  • Experience in typing and data entry
  • Basic arithmetic skills
  • Bilingual in English / Spanish
  • One year experience in a medical office
  • Electronic Health Records experience (EClinical Works a Plus)

    • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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    Call Center Specialist • Orlando, FL, US

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