Description
This job is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents.
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures.
Job expectations include serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies.
This is a critical Global Markets role in supporting Front office FICC Micro business, requiring a motivated and flexible individual to work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support.
This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment.
Responsibilities :
Point of contact for Credit e-Trading business
Core understanding of the Fixed Income business and product knowledge specifically aimed at Bond, Credit Derivatives, loans & ETF
Monitoring of critical trading system environments
Troubleshooting of complex systems issues
Proactive identification and resolution of problem hotspots
Development of tools and driving efficiency / stability improvements
Accurate tracking of support effort to enable effective management reporting
Release implementation and enforcement of change management policy
Incident Management and Problem Management
Identifying opportunities to simplify and improve processes
Ownership and delivery of on-boarding support of or processes into the MAPS organization
Build and maintain solid partnerships with business stakeholders, application development teams and infrastructure contacts
Required Qualification :
5+ years of experience in monitoring and automation.
Design and implement monitoring solutions using ITRS Geneos , Dynatrace, Open Telemetry and Splunk.
Develop scripts using Python, Perl and shell scripting to automate monitoring tasks.
Configure and maintain monitoring tools to ensure accurate and timely alerts.
Collaborate with cross-functional teams to identify monitoring requirements and implement solution's.
Trouble shoot issues using Unix / Linux command line tools and SQL queries.
Schedule and manage Quartz jobs for automated tasks.
Desired Qualification's :
Knowledge of FI Derivatives & Bonds, FIX connectivity
Ansible and additional deployment technologies.
Skills : Automation
Automation
Collaboration
Innovative Thinking
Result Orientation
Solution Design
Business Acumen
Solution Delivery Process
Stakeholder Management
Shift :
1st shift (United States of America)
Hours Per Week :
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