Enrollment Services Associate

Position Summary :

The Enrollment Services Associate uses positive and persuasive communication skills to interact with prospective students at various stages in the recruitment and enrollment process with the intent of enrolling students that match the Charter Oak State College profile;

disseminates program and course information to prospective students, promotes the advantages of the College’s online course offerings and uses multi-channel communications including phone, text, email and chat to engage prospective students.

Ability to be a self-starter, work independently and in a team environment, and manage multiple tasks efficiently and effectively is expected.

Some evening hours required.

Example of Job Duties :

Under the direction of the Associate Director of Admissions, the Enrollment Services Associate is responsible for effective performance in these essential duties :

• Respond to prospective student inquiries via email, phone and text delivering positive, informative messaging.
• Provides information and encouragement to prospective students and applicants regarding college programs and procedures including the admission process, the benefit of online learning and degree and certificate opportunities offered by the College.
• In conjunction with the Associate Director of Admissions, uses a CRM to drive a proactive communication plan to ensure continuous contact with prospects with the goal of converting to applicant.
• Uses other admissions technologies including but not limited to document imaging and student. information systems to manage prospective student records.
• Works with Associate Director of Admissions and other Enrollment Services Associates to triage. inbound leads and outbound communications.
• Provides support for Enrollment Services events and initiatives.
• Maintains current knowledge of professional issues.
• Participates in on-going training and cross-training opportunities to ensure timely, thorough and accurate processes.
• In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of : Attendance and participation at convocation and commencement ceremonies;

Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings.

These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full duties and responsibilities that is stated in the job description.

Minimum Qualifications :

Associate degree along with two (2) years of professional experience or relevant experience.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.

They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Preferred Qualifications :

• Bachelor’s degree and a minimum of (1) year experience working with students in Higher Education Environment.
• Experience in a student-facing office setting

Starting Salary :

Minimum Salary; $62,688 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.

The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include generous leave policies; ; and many choices for . You also have access to many additional benefits to save for retirement, protect your family & more with Tuition reimbursement may apply if applicable.