Director of Product Support

PAPE' GROUP, INC. - EUGENE, OR - CORPORATE

DIRECTOR OF PRODUCT SUPPORT :

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive for continuous improvement and efficiency?

If you answered yes to these questions, we want to hear from you! The Pape' Group is seeking a highly motivated and experienced Director of Product Support to lead the corporate parts inventory management team at our corporate office in Eugene, OR.

WHAT YOU'LL DO :

As our Director of Product Support, you will be in a critical leadership role that directs the corporate parts procurement operations for all Pape' companies and locations.

Your role will be pivotal in ensuring our parts inventories are optimized so Pape' can provide the consistent, quality customer service we pride ourselves on and be the premier capital equipment dealer in the West.

Every day, you will oversee parts inventory management, ensuring accuracy, efficiency, and compliance with company standards.

This will include leveraging data science and data analytic resources to optimize parts inventory management, including cost control and cross-operating company optimizations.

Additionally, you will oversee training to store locations and managers to ensure knowledge of systems and procedures relating to parts administration.

You will oversee dispute and warranty issues through effective communication with manufacturing partners and in-field personnel.

To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our members and customers.

WHAT YOU NEED :

Bachelor's Degree (BA) from four-year college or university; or five to seven years related experience and / or training;

or equivalent combination of education and experience.

• Ability to learn and understand Pape' DBS and OEM integrated computer programs, becoming the expert in all Parts related technology solutions.
• Prior successful management experience.
• Prior experience in goal setting, personnel management, and demonstrable successful marketing and sales experience.
• Strong analytical skills, ability to understand, utilize and create data analytic models
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver's license with a good driving record.
• Occasional overnight travel will be required in this position.

Why work for Pape' :

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance;
• Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program;

Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.

Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year.

Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.

• Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience.

Pape' is known for their stability, honesty and integrity.

• Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)