Contact Center Customer Experience Manager

VirtualVocations
Saint Charles, Missouri, United States
Full-time

A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists.

Key ResponsibilitiesOversee daily operations of the contact center, managing inbound and outbound communicationLead a Customer Care team to ensure exceptional service and meet performance goalsResolve complex customer issues and implement changes to enhance service proceduresRequired Qualifications and EducationBachelor's degree or equivalent experience5 years of progressive customer service experience, preferably in a contact centerPrior experience managing direct reports in a multi-channel remote contact center environmentMust be a U.

S. citizen due to contractual requirementsExperience using NICE CXone and military move experience preferred

16 days ago
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