Fraud Governance Manager

Job Description

Job Summary

Leverages banking experience and fraud expertise to establish and drive the governance of fraud management activities including risk assessments, policies, programs, procedures, processes, frameworks, and reporting supporting the first line of defense.

Relies on strong subject matter expertise to ensure documents, projects, programs, procedures and line of business initiatives align with regulatory and compliance expectations and the scope and mandate of the enterprise fraud policy.

Serves as the Financial Crimes Unit (FCU) day to day point of contact to areas of the bank concerning fraud governance including regulatory evidence support and self testing, operational risk management, audit, model risk management, complaints, compliance, representing FCU on Bank Committees, and other related functions.

Job Duties and Responsibilities

Develops, owns, maintains, updates, and reports on a comprehensive annual enterprise fraud risk assessment for the bank.

Leverages the fraud taxonomy, channels and entities where fraud may occur, and controls the environment to create and follow a methodology for assessing the risk and control adequacy for fraud management at the Bank.

Partners within and outside of the FCU including risk, lines of business, Bank affiliates, and other stakeholders to deliver and continually improve the annual assessment, identifying control gaps that require attention.

Reviews new business initiatives against the current control framework and stays up to date on emerging fraud threats and patterns in partnership with other fraud leaders to identify and document emerging control gaps.

Ensures the program, procedures, and supporting processes map to the scope and duties of the fraud policy and the controls identified within the fraud risk assessment.

Reviews and updates continually as process improvement occurs within FCU and products and offerings evolve with the lines of business over time.

Ensures updates occur, procedures are tested, evidence is recorded, and activities within FCU map back into the fraud framework.

Serves as primary contact and, in most instances, the voice of FCU on matters of governance, testing, evidence, and attestation.

Serves as point of contact for audit and model risk management for assessments and the resolution of issues including supporting ongoing requests to support Reg CC, Reg II, Reg E, Complaints, Elder Financial Exploitation, and other regulatory and non-regulatory aspects that tie specifically to the governance of the fraud program.

Builds processes and documentation of those processes into the fraud framework to support ongoing expected requests. Represents FCU and enterprise fraud on Bank Committees, especially those that have a governance focus, as required.

• Tracks and, in many cases, drives the resolution of issues identified and assigned to FCU for resolution. Partners in and outside of FCU with accountable parties and stakeholders to manage the issues to resolution.
• Identifies and assists with the implementation of improvements to processes covered within that framework as requested.
• Supports special projects to improve the governance framework, support the resolution of issues, improve fraud management for the bank, or other objectives that support the improvement of the bank as requested.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.

Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Shift First Alternate Location Remote - GA - GA470, Remote - FL - FL258, Remote - AL - AL122 Minimum Requirements

Minimum Education :

Bachelor's degree or an equivalent combination of education and experience.

Minimum Experience :

Six years of banking experience specifically within fraud first or second line with the direct experience managing a fraud risk assessment in a banking environment.

Required Knowledge, Skills, & Abilities :

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA / AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37
• Proven accountability for procedure and process mapping
• Strong communication and interpersonal skills

Additional Information

Preferred Knowledge, Skills, & Abilities :

• Direct experience managing fraud governances documentation and evidence gathering
• Experience working with auditors in a highly regulated environment
• Experience with SQL or similar data mining capability
• CFE or similar certification
30+ days ago