As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will beresponsible for the complete handling of customer orders and answering technical questions.
PRIMARY DUTIES :
- Fulfill promises made to customers 100% of the time or notify them of changes
- Pro-actively track customer orders to ensure on-time shipping
- Handle arrangements for shipment of product
- Answer phones providing feedback to customers as requested
- Tech line phone support including quality control follow up
- Work with material and production groups as needed to alert customers of potential backorders
- Ability to learn products, multiple systems and customer portals
- Maintain accurate work Instructions as customer requirements or processes change
- Other duties as assigned
QUALIFICATIONS / EDUCATION / EXPERIENCE :
- High School Diploma or equivalent
- Have general automotive parts experience
- Have good organizational skills
- Maintain a positive and professional demeanor
- Ability to handle complaints regarding unpleasant situations or conflicts
- Ability to multi-task with attention to detail
- Customer Service experience in an automotive or manufacturing environment desired
- Proficiency in Microsoft Office and familiarity with Google Docs
- ERP / MRP experience in a manufacturing environment desired
Nearest Major Market : Reno
Nearest Secondary Market : Tahoe
Job Segment : Customer Service Representative, QC, ERP, Automotive, Customer Service, Quality, Technology
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Customer Service Representative, QC, ERP, Automotive, Customer Service, Quality, Technology. As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will beresponsible for the complete handling of customer orders and answering technical questions. Customer Ser...
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