Asst. Restaurant Manager

Invited
Vienna, VA, United States
Full-time

Leads the food & beverage staff to ensure the department operates efficiently and business goals are achieved

  • Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and team member needs are met
  • Collaborate on Marketing and Programming efforts to enhance the guest experience
  • Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner
  • Responsible for building and maintaining client relationships to drive repeat business / customer referrals
  • Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable
  • Works side by side with staff to train and model appropriate guest service standards
  • Responsible for interviewing, hiring, coaching, and development of all team members
  • Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable
  • Motivates staff by setting goals, providing ongoing feedback, and rewarding / recognizing team members
  • Responsible for training all team members and ensuring training records are maintained
  • 30+ days ago
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