Senior Business Systems Analyst

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Benefits

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental / Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range : Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.

In addition, this position may be eligible for incentive compensation.

Essential Duties And Responsibilities

• Identifies opportunities to apply technologies to business processes through research and fact-finding.
• Develops and maintains credibility and effective working relationships with both user and IT personnel.
• Demonstrates to clients an understanding of business problems, IT strategies, issues and priorities.
• Communicates with stakeholders and other teams on processes and workflows.
• Writes documentation on the integrations platforms for other teams to consume.
• Participates in more complex technical studies to evaluate business requirements and recommends solutions.
• Works with an individual business unit on multiple project assignments.
• Requests guidance in complex problem areas and for errors that may cause minor delay expense and disruption.
• Coach and mentor other team members.
• Other duties as assigned.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements : Less than 25%

Education

Experience

Minimum - none required

Minimum Of 5 Years Directly Related Experience.

Experience working in a large company with established System Analyst processes

Knowledge, Skills, And Abilities

• Demonstrated competency in verbal communications, written communications, and interpersonal understanding.
• Demonstrated ability to research and understand customer requirements.
• Demonstrated ability to establish and maintain a high level of customer trust.
• Demonstrated ability to instill the Information Technology team with a high level of knowledge and concern for the customer's business needs.
• Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work.
• Demonstrated competency in analytical and logical thinking.
• Demonstrated ability to identify and solve problems.
• Demonstrated ability to create a network of relevant individuals to solve operational problems.
• Demonstrated ability to achieve results through others.
• Experience in the adaptation to, and the application of, rapidly changing technology to business needs.
• Achievement orientation.
• Business systems orientation.
• Concern for quality.
• Self-starter.

Working Conditions And Physical Requirements

• Ability to sit and / or stand at a desk and work with a computer for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
• Regular and predictable attendance required.

Company Summary

Our Mission Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions.

We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all : call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.

As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity :

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

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