INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Collaborates with Subject Matter Experts to gather information to develop creative and engaging audience appropriate training content.
• Conducts instructional design research and analysis to ensure most innovative learning solutions are incorporated into developed training content.
• Applies tested instructional design theories and methods (audios, videos, games, etc.) into the training content design to ensure learners can effectively and efficiently retain the information.
• Writes scripts for video and audio content and creates computer based training (CBT) modules and storyboards.
• At the minimum, develops training content for the following types of trainings : On-The-Job Training Safety and GMP New Hire Orientation Refresher GMP Training Procedural Training and Retraining (Standard Operating Procedures and Work Instructions)
• Supports development of effective evaluation of learning assessments.
• Edits developed training content based on feedback from Technical Trainer(s) and others.
• Ensures licenses for instructional design software are up to date and ensures that all equipment used to develop training content is well maintained
• Collaborates with subject matter experts to gather information to develop Standard Operating Procedures, Work Instructions, and forms.
• As needed, develops new or revises existing Standard Operating Procedures, Work Instructions and forms.
• Monitors status of procedure routings and follows up to ensure they are meeting established Turn Around Time (TAT).
• Identifies and submits suggestions to improve efficiencies, quality, and safety.
• Complies with safety requirements, GMP requirements, and SOPs / WIs for work areas.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities.

Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures.

Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention.

Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and / or completes safety-related activities as part of regular job responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

• Bachelor’s degree and two years’ experience or equivalent combination of education and experience required.
• Minimum one (1) year experience with Instruction Design Software ( Adobe Captivate, Articulate Storyline, etc.) required.
• Minimum one (1) year of experience developing videos and other technology enhanced training solutions.
• Minimum one (1) year technical writing experience required.
• Strong computer proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc.) required.
• Experience in a cGMP manufacturing environment, preferably food or pharmaceuticals, required.
• Verbal and written bilingual Spanish skills preferred.

LANGUAGE SKILLS

Ability to communicate professionally and effectively both verbally and in writing. Ability to read and comprehend instructions, correspondence, and memos such as safety rules, operating and maintenance instructions, and Standard Operating Procedures.

Ability to speak effectively in front of groups of employees and to write training documentation.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals to understand weights.

REASONING ABILITY

Good problem solving ability with ability to develop creative solutions.

PERFORMANCE ABILITY

Certified trainer and subject matter expert on various Packaging and Processing lines / equipment. Excellent team building, collaboration and verbal and written communication skills.

Ability to design, write and engage, interact and teach a diverse group of employees on processes, equipment, policies and procedures in a fun and interesting manner.

Must be creative in developing training materials and have excellent written skills. Leads by example on the floor in a professional manner and models NOW’s core values, tenets and servant leadership.

OTHER SKILLS AND ABILITIES

• Basic understanding of mechanical principles.
• Excellent attention to detail and proofreading skills required.
• Excellent written communication skills, with ability to write clear, well organized and engaging training materials.
• Excellent presentation and verbal communication skills, with ability to communicate and engage effectively with a large group of employees.
• Strong organizational skills and ability to successfully manage multiple projects simultaneously.
• Self-starter with ability to work independently and meet deadlines.
• Excellent collaboration and teamwork skills and ability to develop rapport with different employees.
• Creativity to develop engaging ways to write and present training.
• Ability to work different shifts and weekend hours based on business needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to talk and hear; stand and walk; ascend and descend stairs.

The employee is occasionally required to enter information into a computer, use a telephone and sit at a desk.

Packaging :

During training, the employee will occasionally lift, move (in some cases drag items), slide, raise and / or place :

• Up to 20 lbs. from 5 inches to 47 inches and then returning to 5 inches
• Up to 20 lbs. at 30 inches, turn 90 degrees and place at 30 inches
• Ascend and descend stairs carrying 30 lbs.
• Up to 55 lbs. from floor onto side, move up to 10 ft. and then return to original position
• Push and pull of force up to 35 lbs. at 54 inch height
• Push and pull of force up to 65 lbs. at 36 inch height
• Reach up to 78 inches

Processing :

During training, the employee will occasionally lift, move (in some cases drag items), slide, raise and / or place :

• Up to 20 lbs. to 30 inches, turn at a 90 degree angle and place at 30 inches.
• Ascend and descend steps carrying up to 35 lbs.
• Up to 50 lbs. to waist height.
• Up to 55 lbs. from floor onto side, move 10 ft. and then return to original position.
• Push and pull up to 65 lb. force at 36 inch height
• Reach up to 78 inches

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While training, employee will be exposed to the following :

• Works near moving mechanical parts.
• Works around ingredients such as vitamins, minerals, amino acids, botanicals, etc. and chemicals such as alcohol, that may require respiratory protection.
• Exposed to vapors, airborne particles and / or herbal aromas.
• Exposed to all of the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish ( crab, lobster, shrimp), Tree nuts (, almonds, walnuts, pecans), Wheat and Soybeans, except for peanuts.
• Works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging.
• The noise level in the work environment is usually moderately loud, and in some areas where louder hearing protection is required.

May be exposed to potentially hazardous chemicals and biological materials.

Some travel to different company facilities may be required, including travel by plane.