North Sound Program Assistant - Posting #23-010

Job Description

Job Description

Agency Background :

Lifeline Connections is a not-for-profit agency that is recognized as a leading behavioral health treatment provider in Washington State, offering a full continuum of care for individuals who have a behavioral health condition.

Lifeline Connections' patients receive an unprecedented level of care from highly skilled professionals who know how to help people find and sustain long-term recovery.

For over sixty years Lifeline Connections has provided hope, help and healing to thousands of individuals in Washington State and within the Portland, Oregon metro area.

North Sound Program Assistant Posting #23-010

• MAJOR DUTIES : This support member to the North Sound Region is responsible for organizing, coordinating and monitoring all nonclinical operations under the direction of the Clinical Supervisor or Program Director;
• providing receptionist activities including triaging calls, coordinating communication between the team and patients, deescalating situations with patients who have increases of symptomatology, and assisting patients, their families and agencies to get answers to question;

maintaining accounting and budget records for patient and program expenditures; and operating and coordinating the management information system.

This position provides agency case management services and support to clients. In fulfilling these duties, the incumbent performs the following duties independently :

• Will work as part of a North Sound Region admin team and participate in regular cornerstone, staff, and clinical meetings.
• Develops and manages the daily staff schedule and updates the schedule based on reports in the daily team meeting as well as track staff vacations and leave
• Maintain and review with the Regional Director the budgets for operation of the facility and assure that all purchases of supplies and equipment remain within that budget.
• Will work with the clients in the meeting of the individual services plan identified activities and goals that is strength based and meets their unique needs.
• Order and maintain unit supplies, equipment, and furniture; arrange for repair of office furniture and equipment;
• Assist nurses in ordering medication for clients from pharmacies according to state purchasing regulations.
• Record admissions and discharges to provide a source of information for statistical reports.
• Maintain client charts according to the standards of the Joint Commission on Accreditation of Healthcare Organizations and other certifying bodies, including the following : set up charts for newly admitted clients;

file materials in client charts and files to assure current, accurate information is available; and monitor clinical charts in coordination with the Regional Director, to assure that they are being maintained in accordance with unit policies and procedures.

• Supports and implements agency policies and procedures.
• May be required to manage, record and report client’s participation in urinalysis / breath analysis testing (if applicable);
• Maintain complete and up to date clinical files that document all services and contacts provided consistent with the requirements of WAC 246-341
• Work with Regional Director to update and maintain a policies and procedures manual to assure that current and accurate information is available to staff.
• Support staff in office, including assisting with clients’ various medical, housing, and benefits appointments and case management tasks
• Type letters, memos, and reports using word-processing equipment.
• Prepare letters to request medical records and client authorizations and maintain log of requests and records received.
• Design and maintain forms to obtain and maintain insurance information regarding all clients.
• Collect necessary data and prepare reports.
• Sort, route, and prioritize incoming mail with distribution to appropriate staff.
• Greet people at the North Sound headquarters and answer telephone calls including performing the following : (1) triage and coordinate communication between the team and clients;
• 2) get answers to questions for clients, families, community resources, and agencies; (3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available;
• 4) attend to symptomatic behavior (shouting and pacing) of clients who come into the office for appointments with staff or of those who come in without a clear purpose (persons without something to do or who come in because of distress);

and (5) decide when and how quickly to refer calls to other staff.

• Establishes and maintains relationships with community agencies and service providers to meet the needs of clients.
• Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular client.
• Communicate with landlords regarding client rental agreements and payment of rent.
• Operate and coordinate the computer and management information systems for the program.
• Other duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION

• Bachelor's degree in human sciences or related field or equivalent work experience required;
• A Washington State Agency Affiliated Counselor Credential required;
• Preferred experience in a behavioral health setting
• Preferred experience in office management.
• Possess people and problem-solving skills to assist and support clients with severe and persistent mental illnesses and their families.
• Solid organizational skill and ability to make contacts and establish relationships to get information necessary for the program to function within the larger system.
• Knowledge of computers and software; simplified bidding, contracting, billing, and accounting procedures; medical records management;

and personnel policies and procedures is required.

Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences;

work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.

• Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential.
• Current unencumbered driver license and proof of current car insurance

Salary : $18.00-$20.00 / hr DOE

Application Process :

To apply electronically for this position please click "Apply Now" or visit our ADP Career Center. For more information on this and other positions, please visit our website at www.

lifelineconnections.org

The Benefits :

Lifeline Connections is striving to be your employer of choice by offering our regular / full-time employees a generous benefits package.

The plan covers 85% of medical, dental, and vision costs at the employee level and 75% for all dependent plans. Most out-of-pocket costs for co-pays, prescriptions, and deductible under the medical plan are also covered.

We also have employer paid Short Term Disability, Long Term Disability, Life Insurance, and supplemental coverages.

Our full-time employees and some part-time employees also qualify for our 401(K) plan that matches dollar for dollar up to 5%.

On top of all that, our full-time employees receive approximately 4 weeks of paid time off during their first year of employment (accrual rates increase with years of service), as well as 1 personal holiday and 12 paid holidays per year!

There are many other supplemental benefits we are glad to offer such as tuition reimbursement and discounted cellular service amongst others.

Send us your resume and let's talk about you joining our team!