Are you ready to make your next career move to join our team as a Service Engineer ?
Are you able to work offshore?
Are you able to solve complex technical issues within a marine environment?
Are you able to travel around the world most of your time?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Service Engineer you will be responsible for :
Providing quality competence support to the maintenance of elevators / escalators for marine environments
Participate in complex technical issues resolution when a Maintenance Technician does not succeed in solving technical problems by applying the correct break down correct analysis procedures
Accountable to communicate new technical issues found on the equipment that could cause call outs or safety hazards (and to create the linked sales leads)
Responsible to actively identify any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk).
Accountable to feedback any repair / adjust that could reduce call outs and actively communicate with Specialists, Analysts and Technical Helpdesk.
Accountable for raising sales lead to his supervisor.
Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
Responsible for customer satisfaction through quality of service and through regular,
proactive, and precise on-site communication (job performed, etc)
Accountable for maintaining excellent relationships with the customers, the contact person
and end-users presents on site, by applying the Ambassador attitude.
Accountable for equipment safety and performance.
Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.
Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
What will you need to be successful?
You have at least 3 years of experience as a qualified Elevator Technician
Experience with European Standard Elevators is preferred
A strong service mindset and can work with minimal supervision
Ability and desire to travel extensively by plane and cruise ships
English is the main language, so fluent communication skills are required. Any other language is considered an asset.
Availability to live in South Florida when not on board
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
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