Customer Service Account Representative

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Customer Service Account Representative

Summary : The Customer Account Rep is responsible for assigned Target Brands and is not limited to monitoring receiving, processing, and addressing any / all Target Brand needs.

The Target Account Rep communicates with the Avalon Sales Team, Design Team, Production Team, and Shipping / Receiving Department, along with acting on behalf of Sales as a liaison between Target and Avalon.

In addition, the role includes training and instructing all new Target associates who provide additional help to the Target team.

The focus of this position is to ensure Avalon makes and meets all Target deadlines while exceeding Target’s and Avalon’s expectations for the brands assigned.

DUTIES AND RESPONSIBILITIES :

• In constant interface with Target’s POL system for Item Set-up in PCN to obtain VA in the prelude to the CMS (Finalized Order).
• ISU entry and maintenance on all confirmed styles in POL through Launchpad and IMN to set up for the life of the program purchased by Target.
• In charge of Factory updates in Factorial and PCN.
• Monitor PCB and CSL of all brands in overseeing and collecting all the details from various internal departments for the 1st round of costing negotiation until costing is finalized and entered by CS in PCN.
• Coordinator of final CADs to pin in Spark for multiple brands.
• Oversee that all program carton dimensions, fabric content, and attributes are updated in IMN and Launchpad before Audits take place.
• Create monitor and update Balance Sheets for all Brands that are sent out weekly to over 7 Target IAs to follow in Target’s EDI PO creation and meet company shipping goals.
• Track Production email alerts regarding receiving timing, overages, and shortages to inform Target in their Balance Sheets emails for all brands.
• Move end-of-month open order dollars that do not receive EDI PO over into the next shipping month.
• Attends Target Team meetings as needed.
• Strategize to implement innovative procedures and worksheets that track and better streamline the Target business.
• Communicate with Sales and buyers for discrepancies
• Communicate with buyers when extensions are needed
• Informs buyers of any pending POs, discrepancies, shortages, and overages
• Review POs for accuracy
• Reviews open orders status and ensures there are no duplicate orders
• Issues pick tickets to the shipping department
• Cancel bulk orders when POs are received via EDI
• Enter item number information in A2000
• Add SKUs for accounts when needed when EDI is received
• Communicate with the Chargeback department about any discounts
• Assist in research of chargebacks and provide supporting documents
• Issue return authorization information to clients and chargeback department
• Revises HFC’s and creates UPC’s
• Set up styles for orders in the client portal
• Completes customer’s style set up sheets
• Checks client systems and updates inventory reports with replenishment information
• Partner with buyer and production team to replenish orders as needed
• Other duties may be assigned

QUALIFICATIONS :

• 5+ years minimum experience in Customer Service handling big box business
• Target Customer Service experience a plus
• High volume processing
• Experience in data entry and Detailed Oriented
• Great communication
• Ability to comprehend changing processes and procedures
• Ability to work in a fast-paced, rapidly changing environment
• Must have excellent time management and organizational skills
• Knowledge of order processing, issuing pick tickets, and checking orders
• Ability to problem-solve and communicate any issues to the team and buyers
• Knowledge of A2000, a plus but will train
• Microsoft Office required
• Knowledge of Adobe a plus
• Experience in apparel is a must
• Must be able to work Monday to Friday
• Must be able to work overtime and weekends based on business needs and project deadlines.
16 days ago