Dispatcher/logistics

Job Title : Dispatcher / Logistics

MUST HAVE PRIOR DISPATCHING EXPERIENCE IN TRUCKING INDUSTRY!!!!

Job Description

You will provide responses to customer inquiries including pick-ups, schedules, and product orders, and dispatch vehicles on pre-set routes for each CSR daily.

You will assist walk-in customers as needed, manage routine handheld / printer availability and operations, and build and print daily routes for drivers, including preparing shipping documents, route sheets, and barcode labels.

You will also dispatch drivers for extra or missed pick-ups, ensure that routes are balanced, assist Customer Service with customer requests, route changes, and rescheduling for pickups / missed stops, and monitor operations and work of all Customer Service Reps.

Additional responsibilities include monitoring and escalating CIC’s to the supervisor, reviewing driver paperwork (VCR and logbook), filing paperwork, debriefing drivers in accordance with written SOPs, completing consolidated manifests for trailer shipments, forwarding VCR reports to the Transportation Supervisor / Manager for maintenance requests, assisting drivers with any problems / issues that arise, creating load sheets, preparing reviews, stamping all manifests, tracking and inputting DOT hours, and updating SAP data.

You will also monitor company policies and procedures, communicate to staff as necessary, oversee and participate in the maintenance of DOT Log Files and Vehicle Condition Reports for all CSRs and equipment, ensure DOT Logs and VCR logs are accurate and complete, and maintain DOT files and download PDTs.

In the absence of a manager / supervisor, you will monitor and ensure that employees are performing their functions safely and productively.

Hard Skills

• Building and printing daily routes
• Preparing shipping documents
• Dispatching vehicles
• Reviewing driver paperwork
• Tracking and inputting DOT hours
• Updating SAP data
• Maintaining DOT files

Soft Skills

• Customer service
• Problem-solving
• Communication
• Monitoring and escalation
• Team oversight

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in San Jose, CA.

About Aerotek :

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests.

Since 1983, we have provided a variety of career opportunities across North American industry from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges.

Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.