Senior Program Manager, Warranty Lead , Fleet Maintenance Strategy

DescriptionHow often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology?

If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers).

In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company.

This role will require strong leadership skills, ability to identify trends with limited data and interaction / influence with teams across Amazon to drive the development of our maintenance business.

This Program Manager will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business with a specific focus on maximizing warranty utilization for trailers and power units.

This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with Finance and Capital Planning stakeholders.

The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models.

The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs.

This position is a multi-faceted role requiring the ability to balance strategy and execution.Key job responsibilities

• Source, define, build and manage the Fleet Management business.
• Define a vision for how this program will work and cost.
• Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals.
• Identify key performance metrics and create a reporting suite that allows for program management when the program is fully scaled.
• Define short-term, mid-term, and long-term timelines and project phases.
• Lead supply chain risk mitigation activities and correct vendor performance issues.
• Present supply chain strategies and program business reviews to Operations and finance leaders.
• Lead cost reduction initiatives to ensure lowest possible total costBasic Qualifications5+ years of program or project management experienceExperience owning program strategy, end to end delivery, and communicating results to senior leadershipExperience using data and metrics to determine and drive improvementsFleet Management or maintenance experienceExperience managing and processing warranty claimss in transportation or similar industryPreferred Qualifications2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldExperience working with Original Equipment Manufacturers (OEM's)Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $104,100 / year in our lowest geographic market up to $185,000 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.