Transportation Coordinator

Description :

PACE of Southwest Michigan is on the lookout for its next Transportation Coordinator. The ideal candidate will be comfortable coordinating and organizing multiple scheduling details and tasks with a strong focus on customer service and attention to detail.

The Transportation Coordinator will plan and coordinate all transportation scheduling activities for PACE of Southwest Michigan participants.

Effective communication and collaboration with contracted service providers are essential to ensure timely and efficient transportation.

If you possess superior problem-solving skills and strong organizational abilities, we encourage you to apply.

Who is PACE of Southwest Michigan?

PACE (Program for All-Inclusive Care for the Elderly) of Southwest Michigan is a 501(c)(3) organization that seeks to uniquely bridge the health and social supports required to help preserve the independence and dignity of our participants.

We provide the necessary medical treatment, support, and social interaction to enable our participants to remain in their own homes for as long as possible.

The care team consists of physicians, nurses, pharmacists, social workers, therapists, and transportation staff who collaborate daily to ensure comprehensive care.

PACE was born via a partnership formed by 3 local non-profit organizations; Spectrum Health Lakeland (now Corewell), Region IV Area Agency on Aging, and Caring Circle.

Since PACE's inception, the organization has expanded its team to over 90 professionals and currently serves over 250 participants and their families within Berrien, Cass, and Van Buren Counties.

The unique PACE model of care is centered around the belief that it is better for the well-being of seniors with chronic care needs to be served in their homes and their community whenever possible.

Why join PACE of Southwest Michigan?

In addition to our mission-driven culture and commitment to serving the participants within our community, we also provide :

• Paid time off and a flexible work schedule
• 8) Paid Holidays (New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
• Medical, dental, and vision insurance.
• Employer-provided life, short-term disability, and long-term disability insurance.
• 403b retirement plan with up to a 5% match.
• Education and training reimbursement.
• Voluntary life insurance.
• Aflac, supplemental insurance.
• Employee Assistance Program (EAP).
• $30 / per month phone stipend.

Requirements :

Education : High School Diploma or the equivalent

Experience : Two years of experience in customer service and at least one year of experience in schedule coordination are required.

Number / Type of Employees Supervised : None

Licensure, Registry, or Certification Required : Valid Driver's License and safe driving record

Special Training : Only acts within the scope of practice. Meet a standardized set of orientation and / or individual competencies for the specific position description established by PACE of Southwest Michigan, and approved by CMS before working independently.

Immunizations : Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Specific Requirements and Considerations : May be subject to exposure and handling of infectious waste, diseases, conditions, or hazardous chemicals, etc.

including potential exposure to TB, AIDS, and / or Hepatitis B.

Ages of Patients Rendered Care : Adult, Geriatric

PM20

Key Responsibilities

• Plans and coordinates all scheduling activities related to transportation for PACE of Southwest Michigan participants
• Responsible for coordination and communication with contracted transportation providers
• Active participation in the quality improvement process
• Participates as a member of the Interdisciplinary Team (IDT) and reports on pertinent scheduling items (i.e., appointment schedules)
• Proficient with transportation scheduling systems and reporting
• Demonstrates problem-solving skills and flexibility working with the PACE team to coordinate urgent transportation needs
• Abides by all established PACE of Southwest Michigan policies, rules, and regulations, as well as federal and state regulations that govern the operations of the PACE organization.
• All other duties as assigned within the job scope.

Skills and Knowledge

• High level of autonomy is required while reporting to the Scheduling Transportation Supervisor
• Superior attention to detail and solid organizational skills
• Excellent verbal and written communication skills
• Ability to work a flexible work schedule
• Thrives while working independently and within a team setting
• Proficient with the transportation scheduling system(s) and reporting
• Demonstrates strong problem-solving skills and flexibility while working with the PACE team to coordinate urgent transportation needs
• Above-average computer skills including typing, navigation, and the ability to quickly learn computer programs and processes

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