Engagement Support Services Specialist

Our equal opportunity partner is seeking an Engagement Support Services Specialist to join our team in Southfield, MI .

In this role, you will be responsible for completing a wide variety of tasks to support teams across multiple practices and industries within the firm.

You will be part of a team with a strong service culture, ensuring the delivery of accurate, timely, and quality-driven services to our audit, tax, consulting, and wealth management practice areas and their clients.

As an Engagement Support Services Specialist, you will :

• Provide support to internal firm clients with a service-oriented mindset, maintaining accuracy and pride in your work.
• Route and process client requests, review peer work, and oversee completion processes.
• Interact with both in-office and remote staff, including domestic and international teams across various time zones.
• Partner effectively with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing.
• Resolve problems by clarifying issues, researching and exploring answers, and implementing solutions, while escalating unresolved or complex problems.
• Assist the Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and other tasks as assigned.
• Maintain an environment of continuous learning by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources.

Requirements

• 0-1 years of customer service experience or equivalent coursework.
• High school diploma required; higher education or college coursework preferred.
• Ideal candidates are students or graduates in fields such as Accounting, Audit, Finance, Banking, Insurance, or related disciplines.
• Basic knowledge of accounting is preferred.
• Proficiency in Outlook, Excel, and Word is required; experience with Adobe Acrobat is preferred.
• Strong organizational and prioritization skills.
• Ability to use a variety of resources to learn new tasks.
• Strong attention to detail and proofreading skills to ensure accuracy.
• Ability to adapt easily to changes and challenges.
• Capability to work in a fast-paced environment and within a team setting, assisting peers as needed.
• Willingness to work some overtime and weekends.

Benefits

We follow a "Workplace for Your Day" model, which emphasizes flexibility and balance while staying true to our primarily in-person work environment.

We believe in the importance of face-to-face interactions for individual and collective development. However, we also encourage our team members to collaborate with their supervisors to find the optimal work setting for their needs each day.

• The hourly rate ranges from $17.73 to $26.59
• Competitive benefits package
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Retirement plans
• Paid time off

Apply now. Make your mark.