IT Support Engineer - Orlando, FL

Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Orlando, FL. Please see below for full details :

Job Notes :

• 3-6+ month contact / extensions and perm conversion possible with good performance
• ASAP start date
• Onsite in Orlando, FL
• Drug & Background required.

Details :

Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including O365; provide and restore systems configurations and / or reimage or refresh

PC desktop, end-user support, new hire systems setups, refresh; provide software and hardware evaluations and upgrades

Install and repair computer hardware and peripheral components such as monitors, keyboards

Troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN, VOIP issues;

able to isolate issues and perform root cause

Provides quick response and maximum uptime for all users and performs end user training when necessary

Assist troubleshoot software and hardware failures; help identify and triage connectivity issues; voice / telecom, network, software impacting single or multiple users

Set up and support One Drive, Slack, Teams collaboration software

Provide assistance and support for remote employees using BSP / VPN and remote tools

Strong Customer Service and communication skills; verbal and written

Demonstrated excellent interpersonal skills; ability to work well with other support groups as well as client facing customer service skills

Support Windows Bit Locker and Mac File Vault encryption and security tools including backup and restores using standard Windows and Mac utilities;

standard windows migration USMT

Managing and implementing IOS devices

Maintain knowledge base database , documentation and asset inventory database

Work closely with team and other Towers and service providers to resolve issues and problems; escalate issues and / or coordinate with other team and service providers as necessary

Monitor SNOW tickets and perform ticket hygiene. Monitor assignment groups to meet Service Level Agreements managing individual ticket count and productivity, (SLA)

Take on small projects from start to finish

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name’ - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Nothing in this job posting guarantees employment.