Embalmer

Overview & Responsibilities :

• Transfers decedents, embalms, dresses, caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Meets with client families to listen, educate, and arrange personalized funeral services and ensure their experience with the business is of the highest quality
• Utilizes systems / technology, i.e., Matthews / Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, are completed timely and follows relevant laws and regulation
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

Requirement & Qualifications :

• High school diploma or the equivalent
• Completed mortuary school
• Ability to work on-call / first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, or residence as needed
• Valid state-issued Embalmer license (as per state licensing requirements)
• Minimum one year of experience in customer service
• Minimum one year of work experience in the funeral industry is preferred
• Ability to do decedent care, i.e., embalming (per state requirements)
• Ability to keep all licenses and continuing education requirements current and in good standing
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Ability to follow detailed instructions and receive / apply constructive feedback with a positive attitude
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to lift 150lbs safely
• Valid state-issued driver's license with a clear driving record

Team Member Benefits Include :

• Entry-level and experienced professionals; students, and veterans we offer complete career paths regardless of your career and life stage
• Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability

HP2023