Key Account Manager

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.

There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.

Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.

We’re energized by new challenges and new possibilities-and we’re just getting started!

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

As a Key Account Manager, your role will be focused on providing strategic guidance to and fostering revenue growth within Constant Contact’s existing Partners and Enterprise level multi-account customers.

You will work closely with our Partners and internal teams to drive revenue growth initiatives, including improved client retention, list growth, upsell / cross-sell, add-ons, and new client acquisition.

What you’ll do :

• Develop quarterly Account Plans for assigned accounts and review them with Channel management
• Conduct monthly Health Checks and quarterly Business Reviews in order to build mutual impact plans that detail growth opportunities
• Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review
• Drive growth by proactively identifying opportunities to deliver greater Partner value
• Coordinate co-marketing campaigns with internal stakeholders and external partners
• Lead with Solutions, not products, when making recommendations aligned to Partner objectives
• Drive partner decision making by achieving a shared vision and mutual impact
• Provide clarity to our partners when there is uncertainty or ambiguity that is causing a poor customer experience.
• Monitor customer engagement and health metrics in assigned accounts, analyses and develop strategies to increase adoption and expansion
• Maintain a deep understanding of Constant Contact products and industry knowledge to effectively drive greater customer engagement on the most relevant features / functionality for their specific business needs

Who you are :

• 3 5 years of relevant experience in inside sales or account management, preferably with a SaaS company
• Bachelor’s degree in Business, Marketing, related field or equivalent experience
• Equally focused on customer needs and revenue growth goals
• Driven to succeed and the ability to work in a fast-paced environment
• Proficient in time management and setting priorities
• Proven experience overachieving against defined KPIs
• Exceptional organizational, presentation, and communication skills phone, email, and webinar
• Technically savvy with the ability to acquire knowledge of new products
• Posses a growth-mindset; willingness to learn and be challenged
• Experience working with Digital Marketing, Marketing Automation or other CRM platforms is preferred

This is a hybrid role

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location.

In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Employees

$66,000 $82,500 USD

Why You’ll Love Us :

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture.

We have programs in place that bring us together on important issues and provide educational opportunities for all employees.

Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent.

We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.

• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law.

If you require accessibility assistance applying for open positions, please contact [email protected].

Notice to Recruiters and Staffing Agencies :

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team.

Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals.

Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact.

Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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