Job Description
Job Description
Join Stokes & Associates, Inc., a vibrant company fully committed to providing outstanding insurance support to our valued clients.
Located in the heart of Madison, Wisconsin, we are seeking a Licensed Insurance Customer Service Representative who is eager to join our dedicated team.
As a full-time, on-site employee, you will have the unique opportunity to connect directly with our clients, offering them unparalleled service and tailored insurance solutions.
Our organization prides itself on fostering a welcoming and enthusiastic work environment where employees feel valued and motivated to excel.
The role is specifically designed for those who enjoy working closely with clients and are passionate about making a positive impact in the insurance industry.
If you thrive in a bustling office setting and are excited about joining a supportive and talented team dedicated to client satisfaction, this role is an extraordinary opportunity for you.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Tuition Reimbursement
Career Growth Opportunities
Retirement Plan
Evenings Off
Appreciation Lunches
Quarterly Team Building Events
Monthly Quarterly and Annual Bonus Opportunities
Family Focus
Weekly Team Meetings
Birthday Celebrations
Community Involvment
Simple IRA Matching
Responsibilities
Client Support : Provide dedicated and personalized support to insurance policyholders, addressing inquiries, and resolving issues efficiently.
Policy Maintenance : Assist clients with updating their insurance policies, ensuring all details are accurate and current.
Claim Assistance : Guide clients through the process of filing claims, offering support and clarity to ensure a smooth experience.
Documentation : Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
Problem Resolution : Proactively resolve any issues or concerns clients may experience, ensuring customer satisfaction and loyalty.
Feedback Collection : Gather feedback from clients to improve service delivery and identify areas of improvement.
Requirements
Licensing : Property and casualty insurance license in Wisconsin preferred, willing to train.
Licensing assistance available.
Experience : Prior experience in customer service, preferably within the insurance industry, is highly desirable.
Communication Skills : Excellent verbal and written communication skills are essential.
Customer Focused : Demonstrated ability to prioritize customer needs and deliver exceptional service.
Detail Oriented : Stays organized and makes sure tasks are completed thoroughly and accurately.
Teamwork : Ability to work collaboratively with a team to achieve company goals.
Time Management : Proficient in managing time effectively to handle multiple tasks and projects.
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