A company is looking for a Workforce Management Analyst.Key Responsibilities : Create and update intra-day schedules in a multi-channel tiered support environmentManage and report on intra-day performance, balancing SLA and shrinkageProvide mentorship on WFM best practices, analyze data, and recommend solutions for performance improvementQualifications : 2+ years of Workforce Management experience in a multi-channel service centerStrong technical skills in Excel / Google Sheets and experience with relevant platformsEffective application of statistical forecasting and workforce management methodsExperience in quantitative and qualitative analysis of call center metricsAbility to perform in a fast-paced, deadline-oriented work environment
Senior Workforce Management Analyst
A company is looking for a Senior Workforce Management Professional responsible for workforce forecasting and staff scheduling. ...
Management And Program Analyst, Gs-0343-14, Human Resources Division/ Workforce Planning Unit, Washington, Dc (fbi Only)
Management and Program Analyst, GS-0343-14. Planning, researching, and analyzing a broad range of management/program functions addressing the most widely diverse, complex, and difficult duties related to a wide array of administrative management issues. Provides high-level oversight and guidance to ...
Workforce Management Analyst
A company is looking for a Workforce Management Analyst. ...
MANAGEMENT AND PROGRAM ANALYST, GS-13 (Current FBI Employees Only), Office of the Chief Information Officer, Information Security Workforce Unit; Washington, DC
Management and Program Analyst (MAPA), GS-13. Information Security Workforce Unit (ISWU). The incumbent will serve as ISWSU’s Administrative Training and Awareness Specialist, responsible for supporting the planning and training curriculum for the cybersecurity workforce enterprise, serving as the d...
Senior Financial Analyst IV - Security Clearance Required
Financial Analyst to support a NAVSEA Contract and be a member of the Readiness and Logistics Group. Financial Analyst will provide support in the following areas:. Responsible for the preparation, coordination, and documentation of more complex financial analysis projects such as financial and expe...
Data Analyst
Able to conduct exploratory data analysis w/various types of data to include textual data. Experience with database design, data models, data mining, and segmentation techniques. Experience with database design, data models, data mining, and segmentation techniques. Data Analyst to support the Indus...
Senior Program Manager - Systems Engineering
The program manager will be responsible for the development and implementation of the program plans, schedules, and budget for the Systems Engineering area, as well as monitoring program performance and execution to those plans, including identifying and addressing risks and issues as needed. The St...
Financial Operations Analyst
A company is looking for a Financial Operations Analyst. ...
Specialist Business Systems Analyst
Specialist IS Business Systems Analyst. Build and maintain product requirements for life cycle management as well as create and maintain prioritized user stories backlog in partnership with product owner and business teams. Drive business requirements, functional design, prototyping, process design ...
Manager, Clean Energy Community Programs
Energy Program's work includes supporting cities with ambitious clean energy and transportation goals through programs such as the U. Department of Energy's Clean Energy to Communities (C2C) andSolSmartprograms, the City Renewables Accelerator, and the Bloomberg American Sustainable Cities program. ...