Senior Customer Success Manager
A company is looking for a Senior Customer Success Manager to manage a portfolio of workplace mental health programs.Key ResponsibilitiesBuild and maintain strong relationships with key customers to ensure excellent service delivery and revenue growthOversee program delivery and implementation processes, ensuring alignment with contracts and strategiesEvaluate program results and trends, making recommendations to customers based on data analysisRequired QualificationsBachelor's degree in Business Administration, Marketing, or related field required;
Master's degree preferredMinimum of five to eight years of experience in customer service, consultative, or account management roles in the Mental Health or Healthcare industryProficient in Microsoft Office Suite, including Dynamics, Outlook, Excel, SharePoint, PowerPoint, Word, OneNote, and ProjectExperience with basic business statistics and mental health managementKnowledge of applicable legislation, standards, policies, and procedures within Wellness, EAP, and behavioral health care fields
Senior Customer Success Manager
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat...
Senior Manager Customer Marketing
A company is looking for a Senior Manager, Customer Marketing ASO to drive marketing access and activation goals. ...
Customer Success Manager
The Customer Success Manager will develop strategic partnerships with clients in order to…. Leadership shuns micromanaging and instead focuses on supporting our teams to ensure their success. Our rock star will be interacting with executives - as well as software and service end users - and t...
Customer Success Manager
A company is looking for a Customer Success Manager to drive customer satisfaction and product adoption for research organizations. ...
Sr. Customer Success Manager
Customer Success ManagerSalt Lake City, UTLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. At Lucid Software, our Customer Success Team is integral to ensuring our customers derive maximum value from our solutions. As trusted advisors...
Enterprise Customer Success Manager
A company is looking for a Customer Success Manager - Enterprise to guide customers through their security and compliance journeys. ...
Customer Success Manager
Overview of Job Function:Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day-to-day management and health of assigned accounts to ensure retention and renewal success as the advocate through the custo...
Customer Success Manager
The Customer Success Manager will develop strategic partnerships with clients in order to… advocate for both clients and InsCipher evaluate customer satisfaction via customer health scores collect testimonials for use in marketing and sales create exit barriers and prevent churn increase reven...
Manager, Mid Market Customer Success
Lead a team of 6-8 Mid-Market CSMs in delivering exceptional customer value, focused primarily on creating successful customers. Your leadership will have a direct impact on driving customer growth, developing the team, and delivering on our core goal to retain and grow customers. This position repo...
Customer Success Manager (Support & Retention)
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team. Provide product support for customers after their first 90 days. Ensure customers set their automations up in the most efficient way possible. Work proactively with customers who ha...