A company is looking for a Customer Success Manager to drive customer satisfaction and product adoption for research organizations.
Key ResponsibilitiesDrive customer success activities and outcomes for research organizations in North AmericaManage renewals to minimize churn and identify upsell opportunitiesServe as the customer's voice across teams, collaborating with Sales, Marketing, Product, Professional Services, and FinanceRequired Qualifications4+ years of experience working with enterprise customersExperience in SaaS environments is essentialBachelor's degree, preferably in computer science, business, or communicationFamiliarity with research administration office operationsKnowledge of Sales and Customer Success tools, preferably Salesforce and Churn Zero
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