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Quality Specialist

VirtualVocations
El Cajon, California, United States
Full-time

A company is looking for a Quality Specialist - FEMA Seasonal to support disaster assistance efforts.Key ResponsibilitiesMonitor and evaluate calls to ensure quality standards are metProvide feedback and coaching to customer service representativesGenerate quality reports and analyze performance metrics for improvementRequired QualificationsHigh school diploma or Associate Degree in a related fieldFour years of experience in quality assurance and call monitoringExperience in providing training to staff in a similar environmentProficiency in Microsoft Suite and CRM softwareFlexibility to cover various operational hours for the call center

8 days ago
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