We are hiring a Facebook Community Moderator for a 7K-member group - POD (print-on-demand) brand. We are willing to work with you even though you are a student or intern.
I / Responsibilities :
Build close relationships with the members, able to collect their insights via community
Implement the community moderation strategy, ensuring its effectiveness
Create attractive content to boost the engagement rate
Regularly review posts, comments, and media shared within the Facebook group to ensure they adhere to community guidelines and standards.
Collaborate closely with other moderators, administrators, and relevant teams to align efforts, share insights, and coordinate initiatives aimed at enhancing customer engagement and satisfaction.
- Analyze group metrics, engagement levels, and member feedback to identify trends, opportunities, and areas for improvement, and use this data to inform strategic decisions and initiatives.
- Provide support and assistance to group members by answering questions, offering guidance, and directing them to relevant resources when needed.
II / Requirements :
Experience moderating online communities or social media groups, particularly on the Facebook platform, is highly desirable.
Knowledge or interest in the topic or theme of the Facebook group can be beneficial for facilitating discussions and providing valuable insights to members
Excellent written communication skills are essential for effectively engaging with group members and conveying information clearly.
Familiarity with the POD brand and personalized products can be advantageous for understanding customer preferences, tailoring engagement strategies, and providing relevant support and assistance.
Great knowledge of online legal issues and cool under pressure
Strong organizational and multitasking skills, a proactive approach and report statistics
Good technical understanding and can pick up new tools quickly
Availability to work days, evenings, nights, as well as weekends as and when required.
III / Working hours : Flexible working hours
Student or Intern Applicant for FB Community Moderators
Collaborate closely with other moderators, administrators, and relevant teams to align efforts, share insights, and coordinate initiatives aimed at enhancing customer engagement and satisfaction. We are willing to work with you even though you are a student or intern. We are hiring a Facebook Commun...
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