Customer Support Specialist

Job Details

Description

Not many people can say they work in an industry that makes air travel safer, efficient, and more reliable. At Universal Avionics - we can! Here at UA, you will be part of a company that's leading the future of aviation to ensure easier management and safety & reliability of all phases of flight.

UA has an opening for a Customer Support Specialist who will support our Repair Station and the Customer Service Manager.

This important position requires critical thinking, accuracy, and flexibility, and needs someone who can be successful in a fast-paced work environment supporting a wide range of services, customers, and internal teams.

This is a customer-facing position requiring a high volume of email and phone responsibilities. The right candidate must be able to be flexible and meet daily and monthly goals.

Critical thinking skills and ability to produce accurate work product are skills sets that will set you apart from other candidates.

Emphasis is placed on supporting incoming processing and expediting repaired units for shipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as backup for processing incoming repairs.
• Will be primary expediter for units coming to the floor for repair and outgoing repaired units.
• Support order entry of rentals, loaners, and exchanges.
• Processing of returned equipment (boards and units) from field use.
• Support customers with status on repairs, sending in units for repairs, providing requested documents and assisting with general requests.
• Assist with repair quotations and costing shipped repaired units.
• Demonstrate an understanding of industry technology.
• Actively works as a valuable teammate and resource within the Service team and to other departments.
• Ability to support a flexible schedule to address after-hour customer support requests.
• Play a primary role in meeting Repair Station goals.

Competency

To perform the job successfully, an individual should demonstrate the following competencies :

Minimum Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and ability required to accomplish this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and / or Experience

• Minimum high school diploma or equivalent.
• Very high attention to detail and superior work ethic are essential.
• Strong problem-solving abilities are required.
• Excellent oral and written communication skills and ability to meet deadlines are required.
• Superior customer service skills are required.
• Strong knowledge of Microsoft Word, Outlook, Excel, and the ability to learn Universal’s internal order entry system is required.
• Data or order entry background is highly desired.
• Knowledge of UA products or a general knowledge of avionics and aircraft systems is desired.

Computer Skills

Proficient with a personal computer and the ability to type. Proficient with Microsoft Office Suite. A strong aptitude for acquiring competency in new tools is essential.

Language Skills

Ability to read, analyze, and interpret requirements and documents. Strong written and oral communication skills, including English fluency.

Mathematical Skills

Ability to apply basic concepts and applications of arithmetic, including addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to think critically to solve practical problems and deal with a variety of situations where only limited information exists.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment is usually quiet.

Physical Demands

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms;

and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, crawl, or climb.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

What motivates our team :

• Excellent benefits, including medical, vision, dental, PTO, 401k, and much more, as well as a robust health & wellness program
• Strong life-work balance
• Great company culture
• Groundbreaking work opportunities
• Impactful innovation in the avionics industry
• Passionate & dedicated team members
• A work environment that fosters training, professional development, and career advancement

Why you’ll like working here :

• Universal Avionics is a mid-sized company with all the functions and benefits of a much larger organization, so you get the best of both worlds.
• You’ll make an impact! You’ll be part of a company that is making huge strides in the safety and reliability of air travel.
• You’ll work with very motivated and skilled people who are excellent at what they do and are great mentors.
• You’ll bring your own unique skills set and passion to create a mutually beneficial working and learning environment.
• At UASC, we care about our employees, both personally and professionally.

About Universal Avionics

Universal Avionics and its parent company, Elbit Systems, Ltd., represent decades of leadership and innovation as developers and suppliers of Head-Down Displays (HDD), Head-Up Displays (HUD), Head Wearable Displays (HWD), and Combined Vision Systems (CVS), which includes both our Enhanced Vision System (EVS) and Synthetic Vision System (SVS).

Universal Avionics is also a leading manufacturer of innovative commercial avionics systems, offering retrofit and forward-fit solutions for the largest diversification of aircraft types in the industry.

To learn more about Universal Avionics, visit www.universalavionics.com

Qualifications

Skills

Behaviors

Motivations

Education

Preferred

High School or better.

Experience

Licenses & Certifications