IT Senior Program Manager (Remote)

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POSITION SUMMARY

The IT Senior Program Manager is the primary point of contact in overseeing and managing multiple IT projects and programs within the organization.

This role requires heavy hands-on project management skills, including planning, execution, and delivery of projects on time and within budget.

The ideal candidate will have a strong background in IT project management, excellent leadership abilities, and the ability to work collaboratively with cross-functional teams.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Lead and manage multiple IT projects and programs from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Coordinate with development, testing, and other stakeholders to ensure smooth deployment and integration of releases are aligned with project goals and timelines.
• Ensure that projects follow the Software Development Life Cycle (SDLC) methodologies, including requirements gathering, design, development, testing, deployment, and maintenance.
• Utilize Azure DevOps (ADO) for managing project and program tasks, tracking progress and reporting.
• Prepare and maintain program documentation, including project plans, status reports, release notes and program reviews;

making sure all documentation is accurate and up to date.

• Monitor project progress, identify potential risks and issues, and implement mitigation strategies to ensure program objectives and seamless execution.
• Conduct regular project status meetings and provide updates to stakeholders, including senior management and project sponsors.
• Ensure that all project deliverables are timely and meet quality standards and align with business objectives.
• Provide hands-on support and guidance to project team members, including task assignment, performance monitoring, and conflict resolution.
• Allocate and manage resources across projects while addressing any resource constraints or gaps, ensuring that team members are effectively utilized.
• Continuously improve project management processes and methodologies to enhance efficiency and effectiveness.
• Performs other related duties and activities as required.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
• 8+ years of experience in IT project and program management; Program Management Professional (PgMP) or Project Management Professional (PMP) certification preferred.
• Strong hands-on project management skills, including experience with project planning, execution, and delivery.
• Strong knowledge of program and project management methodologies, particularly the Agile approach.
• Strong knowledge of the Software Development Life Cycle (SDLC) and its various stages.
• Knowledge of Property and Casualty Insurance domain preferred.
• Knowledge and experience with Azure DevOps (ADO) for project management and tracking preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to identify and address project risks and issues.
• Proficiency in program management tools and software (e.g., MS Project, JIRA, Smartsheet).
• Highly organized and able to manage multiple priorities simultaneously, and the ability to work effectively in a fast-paced, dynamic environment.

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Remote working / work at home options are available for this role.