Purpose of Position Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
Duties and Responsibilities
- Approach each customer using the 5 non-negotiable Friedman Sales Training Steps.
- Keep the department clean, faced, and straight at all times.
- Assist in processing and replenishing merchandise and monitoring floor stock.
- In depth-knowledge of form 4473.
- Maintain accuracy when completing the employee portion of 4473.
- Review and ensure accuracy on the customer portion of form 4473.
- Ensure security of the hunting department, including the gun counter and firearm rooms.
- Ensure all ATF standards are met for all firearm transactions.
- Communicate customer requests to management.
- Perform other tasks as necessary and assigned by management, which may at times include assisting in other departments.
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