ServiceNow Business Analyst

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services : Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers.

We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Responsibilities

The ServiceNow Business Analyst will support the implementation from proposal to delivery.

This includes developing a thorough understanding of the client's requirements, then applying ServiceNow industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process and meets or exceeds the functional requirements.

Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.

Supports organizational change management (OCM) efforts by providing information on the "to be" solution. Leads quality management reviews and ensures all business and design requirements are met.

Conducts application and implemented business process demonstrations to stakeholders; may support the preparation of training material and provide user training.

ServiceNow Duties :

Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team

Build trusting relationships with project stakeholders

Work closely with the ServiceNow Technical team, and identify ways to reduce implementation efforts

Ensure all business and design requirements are met

Participate in quality management reviews

Support test plan development and Organizational Change Management (OCM) efforts

Ensure quality solutions are developed and deployed

Must have :

Prior ServiceNow business analysis experience

Nice to Have :

A ServiceNow System Admin certification

An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL

An ITIL Foundations Certification

Experience implementing systems with Agile / Scrum methodology and / or System Development Life Cycle (SDLC) processes

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Applications will be accepted until 10 Oct 2024.

Salary and Other Compensation :

The annual salary for this position is between $ 86,500 - 101,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock options, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Medical / Dental / Vision / Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term / Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan