Center Therapy Director

Overview :

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As the Center Therapy Director, your responsibilities include supervisory duties and providing rehabilitative services for disabled, injured, and diseased patients within the center.

You’ll align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.

Responsibilities :

Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience

Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable : % MS Referred, Visits per Case, % Therapy SDE, % Seen, TOP

Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit

Manages clinical outcomes and addresses outlier cases with staff therapists

Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling

Executes therapy plan for each patient with a focus on early intervention and same day evaluation

Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety

Works with DTO to identify clinical improvement opportunities

Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities

Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders

Ensures compliance with individual State Practice Act / Rules and Regulations / WC Regulations

Drives patient and client experience and satisfaction metrics

Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business

Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours

Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies

Promotes, cultivates, and exemplifies Orange Book values for all center colleagues

Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center

Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition

Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes

Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan

Promotes center initiatives and work flows that are consistent with those in other centers

Possesses financial awareness and provides input to center budget and key business metrics

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Qualifications :

Bachelors of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university

Must meet licensure requirements of jurisdiction

Job-Related Experience

Customarily at least two years of demonstrated clinical experience in an occupational healthcare setting

Job-Related Skills / Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Demonstrated outstanding clinical knowledge of physical / occupational therapy services

Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine

Demonstrated outstanding interest in the leadership of therapy staff

Demonstrated leadership qualities and administrative abilities to the job responsibilities as described

Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Additional Data : Benefits Include :

Benefits Include :

Generous paid time off (PTO)

Paid holidays

Paid sick days

Set schedule

Flexible per diem opportunities*

Medical and prescription plans

Basic and enhanced dental and vision plans

Supplemental health benefits (accident, critical illness, hospital indemnity insurance)

LifeWorks employee assistance program

Company-funded HSA

Short-term disability

Pre-tax spending accounts (health care and dependent care FSA)

Training provided in our world-class occupational medicine process management model*

Medical experts panel (MEP)

Concentra CEU courses

New hire learning program

Occupational Health University

Leadership development program

Manual therapy certification

Yearly CEU stipend and CEU time

Tuition reimbursement

Professional On-demand Learning Modules*

Malpractice insurance*

Unmatched opportunities for advancement locally and nationally*

Traditional and Roth 401(k) with employer match*

Competitive salary*

Colleague referral bonus program*

Colleague discount program*

Life insurance / disability

Pre-tax spending accounts

Relocation assistance (when applicable)

Incentive / RVU bonus

Commuter benefits

Identity theft services

Company-paid long-term disability

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability / veterans