Job Details
Registrar Assistant
SUMMARY : In support of the university’s mission and enrollment objectives, the Registrar Assistant serves as the first point of contact in the Registrar’s office, assists students with course registration, and processes documents efficiently.
RESPONSIBILITIES : Customer Service
Customer Service
- Greets those entering the office in a friendly manner and provides answers or assistance as needed.
- Promptly answers Registrar main phoneline; screens and routes calls as needed; returns missed calls daily.
- Directs students to the appropriate colleague for appointments or assistance.
- Answers general questions regarding policies and procedures.
- Accesses student data to help answer questions.
- Manages e-mails in Registrar inbox.
- Retrieves voicemail messages and places return calls.
- Assists the Registrar with supply orders, departmental requisitions and work orders, and purchasing reconciliation.
Document Processing
- Processes incoming transcripts and fulfills transcript orders.
- Manages incoming and outgoing mail and assists with the packaging and mailing of diplomas.
- Distributes academic forms received to appropriate colleague, assists with processing forms, as needed.
Support Registrar Functions
- Assists with Commencement and other Registrar’s Office events.
- Cross-trains with other staff in the Registrar’s Office.
- Provides back up support for Registrar team.
- Performs other duties as assigned.
Qualifications
- Two years post-high school education; baccalaureate preferred.
- 2+ years of relevant experience.
- Expected to perform duties and responsibilities independently.
- Requires strong interpersonal skills and the ability to multi-task.
- Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information across a wide variety of people.
- Experience working in a university setting and / or in a high-traffic office.
- Ability to coordinate workflow in such a way as to ensure the timely completion of multiple activities with frequent interruptions.
- Knowledge of office practices, techniques, and technology.
- Ability to answer inquiries independently and coordinate a variety of resources.
- Must be able to work non-routine hours occasionally to support department operations.
30+ days ago