Company : New Hampshire Mutual Bancorp (NHMB)
Title : CRM Development Team Lead
Location : Hybrid position based in Concord, Keene or Meredith
Meredith travel required
Position Details : Full Time, Monday-Friday, 8 : 00AM-5 : 00PM
FLSA : Exempt; Non Management Staff Administrative Support
Salary : Negotiable based on level of experience between $58,000 - $75,000 annually
NHMB has a new and exciting opportunity for a CRM Development Team Lead to join our team in ahybridsetting based in New Hampshire.
This position requires travel to Meredith, NH to meet business needs. The successful applicant will collaboratively facilite the utilization of the CRM features and functionality across all company functional areas, including direct customer facing and operational support teams.
In this role, you will work closely with all lines of business to understand, design and monitor CRM information flows, that lead to the successful execution of varied CRM projects and business initiatives.
This includes coordinating efforts to drive overall system engagement and successes that will drive system benefits for the company.
We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, professional development and the opportunity to work with a great team!
PRIMARY RESPONSIBILITIES :
- Maximize customer and business unit experience through effective data touchpoints across the organization
- Support the efficient and effective collection of proprietary data that supports a high performing institution
- Bridge knowledge gaps between any technical or affiliate business unit teams, while designing novel approaches to respond to business and customer needs
- Effectively communicate with business applications teams, vendor technical teams and internal teams
- Prioritize effectively and identify key areas of improvement
- Build and maintain strong relationships with internal teams
JOB REQUIREMENTS :
- Bachelor’s Degree
- 2+ years of experience in Product (applications) Management, preferably with a Customer Relationship Management (CRM) system
- Prior experience in banking or finance preferred
- Solid understanding of CRM concepts, principles and best practices
- Demonstrated abilities with aligning product development with business goals as well as current knowledge of professional service business principles
- Proficient knowledge of the following technologies and software applications : Microsoft Office, Visio, Adobe Elements, MS SharePoint.
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence.
We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability.
CRM Development Team Lead
In this role, you will work closely with all lines of business to understand, design and monitor CRM information flows, that lead to the successful execution of varied CRM projects and business initiatives. Effectively communicate with business applications teams, vendor technical teams and internal...
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