Ensures mainframe and distributed system availability and production scheduling. Executes manual cycles and jobs using IBM z / OS mainframe and AS400 to ensure timely service level agreements (SLA) in support of corporate business operations.
Executes daily checklist tasks to ensure operational efficiency and effectiveness to meet business SLAs. Provides Control-M support to application development and other IT operations teams, as required (i.
e., manipulating errored jobs, holding and releasing jobs for delayed cycles, etc.) Responsible for augmenting Technical Support Center telephone support, as needed.
Collaborates with IT owners and the ITOM platform owner, as needed, to resolve any issues. Provide technical point of escalation for production systems, application and technical issues, equipment failures and environmental conditions to the appropriate team to ensure timely resolution.
Works to resolve routine Data Center Operations equipment problems or issues. Bachelor's degree in a technical field preferred but not required.
At least 1-3 years of technical school training or equivalent work experience in a related field required. Minimum of 6 years' experience in a 24x7x365 mainframe production or network operations systems environment.
Mainframe print experience is a plus. Ability to work various hours, shifts, holidays and overtime as required. Minimum of 3-4 years of professional, technical, or customer support experience in a corporate environment supporting at least 1000 users.
Projects a positive attitude. Accepts change in a productive manner and contributes to efficient implementation. Demonstrated effective time management skills.
Strong attention to detail and ability to multi-task. Strong interpersonal skills. Strong oral and written communications skills.
Strong customer service skills. Flexible and reliable. Strong customer service orientation and desire to embrace technology as a means of improving service.
Must be a team player. Working knowledge of Microsoft Windows operating systems and Microsoft Office. Understanding of LAN, WAN and Citrix environments.
Understanding of TCP / IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets. Good analytical, problem solving and technical troubleshooting skills.
Ability to complete job requirements work with minimal supervision. Lifting and transporting moderately heavy objects, such as computers and peripherals.
Ability to lift 30 pounds regularly and 50 pounds occasionally.
Technician - IT Operations
Collaborates with IT owners and the ITOM platform owner, as needed, to resolve any issues. Provides Control-M support to application development and other IT operations teams, as required (i. Ability to complete job requirements work with minimal supervision. Ensures mainframe and distributed system...
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Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, ...