Job Description
Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone.
And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.
Job Overview
The Patient Service Representative (PSR) III is responsible for providing support the Patient Service Representative staff by providing guidance and direction as needed on a daily basis.
This position’s responsibilities include the role of the Patient Service Rep I and Rep II as well as filling in for the Supervisors when Supervisors are unavailable, handle escalations as needed, participate in focus groups for strategic initiatives and facilitate staff meetings and trainings.
This role serves a leader amongst your peers and will have the ability to handle all incoming queues as well as patient outreach.
Other duties may include insurance verification, outbound calls, patient registration and resolving general patient inquiries.
Minimum Requirements
1. High-School Diploma or equivalent required.
2. Bilingual English / Spanish preferred.
3. Four years of experience preferred working in a customer service environment where a lead service / support role was primarily performed.
Benefits & Career Development
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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