Senior Property Manager

At Highwoods , our focus is on providing exceptional experiences for everyone involved our customers, employees, stakeholders, and our local communities.

We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched.

A day in the life

As a Highwoods Senior Property Manager , you will be part of a team that strives to provide best in class service to customers in 600K+ square feet of full-service commercial office buildings in the Richmond Market.

We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio.

People Are Our Greatest Assets

Each of us working at Highwoods plays an essential role in the enduring success of our company. We value people who are authentic, creative, and passionate about what they do.

While we are one company, locations and departments operate with autonomy and accountability. Individuals are encouraged to take the initiative here.

We are in the work-placemaking business, creating thoughtful, intentional, and commute-worthy workplaces. When you join Highwoods, you work beside some of the best and brightest in the commercial real estate industry.

Every employee adds value and contributes to our success.

Highwoods has never lost sight of what matters; our people are the most important part of our business. And because of that, we provide a generous total rewards package and prioritize training and development.

Employees advance their careers here; now it’s your turn!

The Senior Property Manager plays a pivotal role in both the operational and financial health of the portfolio, ensuring it is well-maintained and effectively run, while also enhancing the customer experience through creative programming, community building, and strategic local partnerships, making the space not only functional but also a preferred destination.

This position embodies a dual responsibility, essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties.

Key Responsibilities :

• Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention and increase overall customer satisfaction.
• Responsible for the financial performance of the assets within assigned portfolio.
• Research, prepare and implement annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Oversee and assist in the professional development of the property management staff.
• Manage capital improvement projects.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Negotiate and manage vendor contracts within assigned portfolio.
• Conduct regular property inspections to prevent problems / identify opportunities.
• Review and monitor daily work order report and weekly outstanding work order report.
• Coordinate customer move-ins and move-outs to promote positive customer relations.
• Initiate customer billings and assist with the collections process.
• Review and provide explanations for monthly operating expense variances.
• Assist leasing representatives during customer renewal process.
• Coordinate customer projects and follow-up on customer work requests.
• Attend and follow up on all customer move in and move out punch list inspections.
• Work closely with the maintenance team including the development and oversight of the maintenance budget for assigned properties.
• Conduct regular team meetings to include all property personnel.
• Be available as needed to perform on-call duties and maintain a status of active communication.

Experience :

• Bachelor's Degree
• 8+ years’ experience in full service commercial property management.
• Certified Property manager (CPM) or Real Property Administrator (RPA) designation or candidate preferred
• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Proactive mindset with a focus on continuous improvement and problem-solving
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications.

Work Environment / Physical Requirements :

This job operates in a professional office environment and throughout a variety of properties. May be exposed to construction sites and various weather conditions.

This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment.

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time;

use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch.

Must be able to inspect all areas of the properties, including the roof. The employee may occasionally lift, push, or pull up to 25 pounds.

Ability to read, understand and to communicate information and ideas clearly in writing and orally required.