Technical Writer II

Technical Writer II

Location : USA - CA, Remote

Contract : Temporary, ends 28th February, 2025

What this Job Entails :

The Technical Writer will develop and enhance documentation related to services. The role will both compose assessment, new documentation, publication, and edit the work of others, ensuring high standards for readability, grammar, and content.

The key to success in this rule is the ability to synthesize complex processes and instructions into easy to follow guidebooks, instructions, and general communications.

The person in this position should be an expert in communications.

Scope :

Applies company policies and procedures to resolve a variety of issues

Works on problems of moderate scope

Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities :

Initial Readability Assessment Services for existing material

Review documentation (including but not limited to all sites maintained at the org level and team-level pages, process and procedure and best practices documentation), and provide an assessment of the readability, structure and flow of the documentation that is in place now.

Test various links, artifacts and other documentation and organize a list of all the broken links, email addresses and any non-functional items for addressing during the cleanup.

Review the flow of documentation and document areas where it needs to be restructured for reducing duplication and cognitive load to users

Present the findings to a small set of leadership Based on the outcome of the Initial Readability Assessment(s), provide a prioritized list of areas to be addressed.

Create technical documentation to address the gaps identified during the Initial Readability Assessment(s).

New Work Technical Documentation

Partner engagement process

Program prioritization, process documentation

Intake process documentation Resource allocation process

Change management process

Decision making and logging process

Show and Tell process

Roles and responsibilities

Assignment process

Work Intake process and the flow down to various teams

Annual Planning artifacts to be produced and shared

Support in structuring OKRs for 2025

Technical Writing Outputs :

Create presentations to show and tell the changes that have been performed on the sites and documentation.

Create presentations to evangelize the process for uniform adoption

Deliverables :

QBR / MBR templates for the partner engagement process to be delivered to team

Requested documentation and revisions as requested while adhering to the service level objectives

Templates and graphics for any other collateral to be completed

Weekly progress reports to be provided to stakeholder

Required Qualifications / Skills :

Bachelor’s degree (B.S / B.A) from four-college or university and 2 to 5 years’ related experience and / or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Experience writing, proofreading and editing

Ability to produce and organize content succinctly, with a logical flow

Familiarity with content authoring tools

Understanding of editing and formatting technical documents

Knowledge of using a content management system or document management system

Passionate attention to detail

Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications :

Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

Experience working in an international setting

Physical Demand & Work Environment :

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options

Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

Introduction to new ways of working and awesome technologies

Career paths to help you establish where you want to go

Focus on internal promotion and internal mobility - we love to build teams from within

Free 24 / 7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

Education Assistance

Dedicated management to provide you with on point leadership and care

Numerous on the job perks

Market competitive compensation and insurance, health and wellness benefits

Salary Range

$26.90 - $42.47 USD (Hourly)

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including :

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit / Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law