Enrollment Operations Assistant

Position Details

Position Details

Job Title

ENROLLMENT SUPPORT ASSISTANT

Position Number

8100064

Job Category

University Staff

Job Type

Full-Time

FLSA Status

Non-Exempt

Campus

Chicago-Water Tower Campus

Department Name

GRAD & PROF ENROLLMENT MGMT

Location Code

GRAD & PROF ENROLLMENT MGMT (02013A)

Is this split and / or fully grant funded?

Duties and Responsibilities

• Manage timely processing of all admission-related material (paper and electronic documents), data record and entry, database maintenance, related to admission including scanning, electronic and paper filling.
• Serve prospective students and applicants by answering incoming calls and respond to emails, greeting walk-ins, answering questions, providing prospects with contact information and taking phone messages.
• Support University partners and Academic units by answering incoming calls and respond to emails, and troubleshoot and resolve issues within Slate application system.
• Delegate work to student support staff and oversee the accuracy of the production of their work.
• Perform other duties as assigned.

Minimum Education and / or Work Experience

High School Diploma or equivalent. Minimum two years of administrative and customer service support experience.

Qualifications

High School Diploma or GED required; some college preferred. Minimum two years of administrative and customer service support experience in an educational environment preferred.

Strong interpersonal skills with people in a diverse community

• Ability to pay attention to detail and to handle confidential information with excellent judgment and discretion required
• Demonstrated ability to proactively set priorities and work with diplomacy and efficiency in a high demand environment
• Proven customer service skills
• Excellent organizational, communication and collaborative skills
• Ability to receive detailed information through verbal and written communication
• Ability to write, expressing and exchanging ideas.
• Experience with student information systems
• Demonstrated computer experience

Certificates / Credentials / Licenses

n / a

Computer Skills

Proficient in Microsoft Office programs required. Capable of using computer operation systems, internet resources and complex database systems.

Familiarity with Peoplesoft or Technolutions Slate preferred.

Supervisory Responsibilities

Required operation of university owned vehicles

Does this position require direct animal or patient contact?

Physical Demands

None

Working Conditions

None

Open Date

Close Date

Special Instructions to Applicants

Diversity and Inclusion Statement

Diversity, Equity, and Inclusion

As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion .

We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees.

Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits centered on health and wellness, financial security, equity, and work-life balance.

We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

Quick Link for Posting

https : / / www.careers.luc.edu / postings / 29434