Credit Supervisor

Overview :

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology.

Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St.

John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value.

St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St.

John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St.

John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong

Responsibilities :

Responsible for monitoring patient accounts for delinquency. Contact patients / families with outstanding balances to make payment arrangements.

Screen self-pay patients to secure potential third party coverage. Assists staff when patient’s visits and phone calls as required.

Processes collection agency uncollectible and adjustments as received. Prepares and maintains Medicare Bad Debt Log. Ensures that all accounts are being forwarded to outside agencies according to Hospital Collection Policy.

Secures monthly financial arrangements with patient / families; refer patients to Financial Assist Unit as needed or to Department of Social Services.

Assists in overseeing the Financial Assistant Unit. Mails out all financial agreement forms to patients / families. Sends appropriate letters and notices to patients as required.

Sends Letter of Introduction to Department of Social Services for status, back-dating and other corrections as needed. Handles patient’s visits and phone calls.

Answers and resolve all patient / families complaints. If not able to resolve complaints forward to appropriate departments.

Prepares refunds and adjustments for approval and forward to Manager on a daily basis. Forwards accounts to outside collection on a monthly basis.

Ensures that all statements and pre-collection letters are being mailed according to Hospital procedure.Processes return mail according to Department policy.

Review reports (Health Solution, Homeless); monthly reports (Accounts that have received pre-collection letter not in collection;

Accounts that should have received pre-collection but did not to send out pre-collection letter); and weekly report (Credit balance) and report to Manager as necessary.

Scans all correspondence received or mailed to patients in Meditech. Processes itemized bills per patient request. Documents all patient contact in Meditech system.

Performs clerical duties, as demanded by the position. Supervises functions of the Genpact and report any negative outcome to the Credit Manager.

Qualifications :

High school diploma or equivalent is required, associate degree in Business field is preferred. Excellent customer service skills are required.

Basic computer and math skills are required. Demonstrated ability to speak articulately and tactfully. Minimum of one year experience in Credit & Collection for healthcare facility is required.

Minimum of six months experience in clerical accounting and clerical procedures is required. Experience in hospital Business Office is preferred.

Bilingual, English and Spanish is preferred