- Provide support to Authorized Users on both a reactive and a proactive basis for Clients tools and applications.
- Manage Incidents from Authorized Users relating to all CSC Services.
- Manage Service Requests from Authorized Users relating to all CSC Services.
- Manage access requests from Authorized Users relating to all CSC Services.
- Communicate to Authorized Users in English or Japanese (Japanese is plus to have) in the specific cases of users located in Japan, using terms that are clearly understood by the Authorized Users and consistent with those used by Client.
- Integrate seamlessly, utilizing Clients tools, interfaces, technology, and processes.
- Integrate seamlessly (including tools, interfaces, technology, and processes) with the internal Client Global Service Desk and any Service Desk(s) of third-party vendor(s) providing services to Client.
Manage the approval, issuance, and inventory, of the SecurID RSA Token request process for employees, contractors, and external clients.
Help Desk Specialist
Integrate seamlessly (including tools, interfaces, technology, and processes) with the internal Client Global Service Desk and any Service Desk(s) of third-party vendor(s) providing services to Client. ...
Help Desk Support Specialist
Experience in Helpdesk/Service Desk/Desktop support role – REMOTE SUPPORT. SCCM Experience would be helpful—have they remotely controlled using this tool. They are typically technical specialists and may also be responsible for participating in root cause analysis of problems. Taking inbound Servic...
Help Desk Specialist
Provide desktop/laptop, mobile device, and application support to end-users. ...
Help Desk Support Specialist
Experience in Helpdesk/Service Desk/Desktop support role – REMOTE SUPPORT. SCCM Experience would be helpful—have they remotely controlled using this tool. They are typically technical specialists and may also be responsible for participating in root cause analysis of problems. Taking inbound Servic...
Help Desk Specialist (part-time)
Insight Global is looking for a Help Desk Specialist to deliver outstanding onsite support for a client. Years of experience in a help desk role. ...
Help Desk Specialist
Provide desktop/laptop, mobile device, and application support to end-users. ...
Help Desk Specialist
Position Title: IT Service Desk Specialist. The Service Desk Agent serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. ...
Help Desk Specialist
Integrate seamlessly (including tools, interfaces, technology, and processes) with the internal Client Global Service Desk and any Service Desk(s) of third-party vendor(s) providing services to Client. ...
Level II IT Technician: On-site & Remote Support Position
Level I - II IT Technician: On-site & Remote Support Position. Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and havin...
Help Desk Analyst
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. Understanding of Desktop Support and Software Licensing Services. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, so...